When you enter a store, you expect a clean, secure, and well-managed environment. California law places the responsibility on store owners to eliminate hazards and protect those who visit their property. But what does this duty actually involve?
General duty to maintain a safe environment
Store owners must ensure their property remains reasonably safe for customers. They need to conduct routine inspections to identify issues like spills, broken fixtures, or uneven flooring. When they find a hazard, they must resolve it promptly, restrict access to the area, or provide a visible warning. This responsibility applies to both the inside of the store and nearby areas such as parking lots and sidewalks.
Obligation to address known hazards
If store owners know about a hazard, or reasonably should know through regular inspections, they must act immediately. For example, if a jar breaks and creates a slippery surface, they must clean it up or place warning signs. Failing to act on known dangers puts customers at risk and increases the chance of injury.
Consequences of neglecting property hazards
When a store owner fails to correct or warn about a dangerous condition and someone gets injured, they may be held legally responsible. Common injuries result from slipping, tripping, or getting hit by falling items—often situations that could have been prevented. The key question is whether the store owner knew or should have known about the hazard and failed to take appropriate action.
Understanding the duties store owners must follow helps you recognize your rights. You deserve to shop in an environment that meets reasonable safety standards. If a store owner disregards that duty and you suffer harm, the law allows you to take action and hold them accountable.
